Shipping and Production Policy

Last updated: 5 August 2026

Made-to-Order Production

Woven Legacy does not ordinarily maintain ready stock.

Every rug is produced after the customer’s order and specifications have been confirmed. Depending on the project, the process may include:

• Design development
• Size and shape confirmation
• Material selection
• Colour matching
• Sampling
• Yarn procurement
• Dyeing
• Hand-knotting
• Hand-tufting
• Hand-weaving
• Washing
• Carving
• Finishing
• Quality inspection
• Packaging

Production Timeline

There is no fixed standard production timeline because every rug is handmade and the production period depends on the individual project.

An estimated timeline will be communicated after reviewing:

• Rug dimensions
• Shape
• Design complexity
• Construction technique
• Knot density
• Selected materials
• Colour requirements
• Sampling requirements
• Quantity
• Raw-material availability
• Artisan production schedule
• Finishing requirements
• Quality-control requirements

All production and delivery timelines are estimates and not guaranteed completion dates.

Production Commencement

Production will begin only after:

• The design has been approved.
• Dimensions and shape have been confirmed.
• Colours and materials have been confirmed.
• The quotation has been accepted.
• The required payment has been received.
• Any required artwork, drawing or sample has been approved.

Delays in customer approvals, specifications or payments will extend the estimated completion date.

Handmade Production

Handcrafted production may occasionally require additional time to achieve the required finish and quality.

The timeline may be affected by:

• Design complexity
• Artisan availability
• Dyeing and colour matching
• Material availability
• Sample revisions
• Washing and drying conditions
• Quality-control observations
• Reworking necessary to meet specifications
• Weather
• Public holidays
• Transport disruption
• Events beyond Woven Legacy’s reasonable control

Where there is a material change to the estimated timeline, reasonable efforts will be made to inform the customer.

Production Updates

Production updates may be provided at key stages at Woven Legacy’s discretion.

Unless expressly included in the quotation or agreed in writing, daily or continuous updates are not part of the order.

Dispatch

Once production and quality inspection are complete, the rug will be prepared for dispatch.

Additional time may be required for:

• Final finishing
• Drying
• Quality checks
• Packaging
• Shipping documentation
• Courier or freight scheduling

The customer will be informed once the order has been dispatched.

Shipping Time

Shipping time begins only after production is complete and the product has been handed over to the courier or freight partner.

Delivery time depends on:

• Destination
• Rug dimensions and weight
• Courier availability
• Serviceability
• Remote-location requirements
• Local transport conditions
• Applicable regulatory or customs requirements

Courier delivery estimates are indicative and may be subject to delay.

Shipping Charges

Shipping charges may be:

• Included in the quotation
• Calculated separately
• Collected during payment
• Communicated after reviewing the rug dimensions and destination

Additional charges may apply for:

• Oversized rugs
• Remote locations
• Special handling
• Express delivery
• Additional packaging
• International freight
• Difficult-access properties
• Installation or placement services

Delivery Address

Customers are responsible for providing:

• Complete delivery address
• Correct postal code
• Reachable mobile number
• Recipient details
• Access instructions
• Building or society restrictions
• Permitted delivery timings

Additional storage, re-delivery or transportation costs resulting from incorrect or incomplete information may be charged to the customer.

Site Accessibility

Before confirming an order, the customer must ensure that the rug can be transported into the property.

This includes checking:

• Door dimensions
• Passage width
• Staircase width
• Lift dimensions
• Building entry restrictions
• Delivery-hour restrictions
• Loading and unloading access

Woven Legacy will not be responsible where the product cannot be moved into the premises because of an undisclosed access limitation.

Failed Delivery

Where delivery cannot be completed because of an unavailable recipient, incorrect address, unreachable customer, refusal of delivery or restricted access, the customer may be charged for:

• Re-delivery
• Storage
• Return transportation
• Additional handling

Delivery Inspection

Customers must inspect the external packaging at delivery.

Where packaging appears torn, wet, crushed, opened or tampered with:

• Record photographs before opening.
• Record a continuous unboxing video.
• Inform the delivery representative.
• Contact Woven Legacy within 48 hours.

International Orders

International orders may be subject to:

• Customs duties
• Import taxes
• Clearance charges
• Documentation costs
• Local handling charges
• Destination-country regulations

Unless expressly included in the quotation, these charges are payable by the customer.

Woven Legacy is not responsible for customs delays, destination-country restrictions or charges imposed by government authorities.

Shipping Contact

Email: info@wovenlegacy.in
Phone: +91 92367 88789
Business hours: 10:00 AM to 6:00 PM IST